EMERGENCY CARE HEALTH & SAFETY LLCTERMS & CONDITIONS, REFUND, CANCELLATION & COURSE PARTICIPATION POLICY
Effective Date: September 9, 2026
Please read these Terms and Conditions carefully before registering for any course offered by Emergency Care Health & Safety LLC (“ECHS,” “we,” “us,” or “our”). By registering for, purchasing, or participating in a course offered by ECHS, the purchaser and course participant acknowledge that they have read, understand, and agree to these Terms and Conditions and the Refund and Cancellation Policy described below.
If an employer, organization, parent, guardian, or other third party completes registration or submits payment on behalf of a participant, the course participant remains responsible for satisfying all course requirements, including prerequisites, online training, attendance requirements, required materials, physical participation requirements, assessments, and certification requirements.
Nothing contained in these Terms and Conditions is intended to waive or limit any consumer right that cannot legally be waived under applicable federal, Pennsylvania, Delaware, New Jersey, or Maryland law. Where applicable law conflicts with these Terms and Conditions, applicable law will control.
If an employer, organization, parent, guardian, or other third party completes registration or submits payment on behalf of a participant, the course participant remains responsible for satisfying all course requirements, including prerequisites, online training, attendance requirements, required materials, physical participation requirements, assessments, and certification requirements.
Nothing contained in these Terms and Conditions is intended to waive or limit any consumer right that cannot legally be waived under applicable federal, Pennsylvania, Delaware, New Jersey, or Maryland law. Where applicable law conflicts with these Terms and Conditions, applicable law will control.
1. REFUND AND CANCELLATION POLICY
Seven-Business-Day Refund Deadline Requests for cancellation and refund must be received by ECHS at least seven (7) business days before the scheduled start of the course or required precourse session, whichever occurs first.
For purposes of this policy, a “business day” is Monday through Friday, excluding recognized holidays on which ECHS is closed.
The following rules apply when determining when a refund request is considered received:
Once the seven-business-day cancellation period has passed, course fees are nonrefundable, except where otherwise required by applicable law or expressly stated in these Terms and Conditions. Participants are strongly encouraged to review their schedules, employment obligations, athletic schedules, transportation arrangements, travel plans, and other commitments before registering.
For purposes of this policy, a “business day” is Monday through Friday, excluding recognized holidays on which ECHS is closed.
The following rules apply when determining when a refund request is considered received:
- Requests received Monday through Friday on or before 5:00 p.m. Eastern Time will be considered received on that business day.
- Requests received after 5:00 p.m. Eastern Time will be considered received on the next business day.
- A request received after 5:00 p.m. on Friday will be considered received on Monday, provided Monday is a business day.
- Requests received on Saturday, Sunday, or a recognized holiday will be considered received on the next business day.
Once the seven-business-day cancellation period has passed, course fees are nonrefundable, except where otherwise required by applicable law or expressly stated in these Terms and Conditions. Participants are strongly encouraged to review their schedules, employment obligations, athletic schedules, transportation arrangements, travel plans, and other commitments before registering.
2. NO REFUNDS WITHIN SEVEN BUSINESS DAYS
Once a participant is within seven (7) business days of the scheduled course or required precourse session, no refund will be issued because of a participant's inability to attend, including, but not limited to:
- Work or employment conflicts;
- Changes to an employer's schedule;
- School, college, or university obligations;
- Athletic events, practices, games, or tournaments;
- Childcare or family scheduling conflicts;
- Transportation difficulties;
- Traffic or anticipated traffic delays;
- Failure to allow adequate travel time;
- Vacation or personal travel;
- Failure to obtain required course materials;
- Failure to complete required online training;
- Failure to satisfy course prerequisites;
- Failure to bring required documentation;
- Failure to arrive within the permitted arrival period;
- No-shows;
- Participant illness or injury, except where otherwise required by applicable law; or
- Any other circumstance that prevents the participant from attending or completing the course.
3. ATTENDANCE, TRAFFIC AND LATE ARRIVALS
Participants are responsible for planning their transportation and allowing sufficient additional travel time for foreseeable delays. Traffic congestion, road construction, accidents, public transportation delays, parking difficulties, difficulty locating the facility, weather-related travel delays, or similar transportation issues do not automatically excuse late arrival.
Participants should plan to arrive early.
Unless a stricter requirement is stated in the applicable course materials, a participant who is not physically present at the designated classroom, pool, training area, or other required instructional location within fifteen (15) minutes after the scheduled course start time will not be admitted to the course. Arriving at the parking lot, building entrance, security desk, facility lobby, or property does not constitute being present in the classroom or designated training location.
Participants denied admission because of late arrival will be considered unable to attend the course and will not receive a refund, transfer, credit, or complimentary rescheduling, except where otherwise required by applicable law.
Participants are responsible for planning ahead for traffic and other reasonably foreseeable travel conditions.
Participants should plan to arrive early.
Unless a stricter requirement is stated in the applicable course materials, a participant who is not physically present at the designated classroom, pool, training area, or other required instructional location within fifteen (15) minutes after the scheduled course start time will not be admitted to the course. Arriving at the parking lot, building entrance, security desk, facility lobby, or property does not constitute being present in the classroom or designated training location.
Participants denied admission because of late arrival will be considered unable to attend the course and will not receive a refund, transfer, credit, or complimentary rescheduling, except where otherwise required by applicable law.
Participants are responsible for planning ahead for traffic and other reasonably foreseeable travel conditions.
4. PARTICIPANT RESPONSIBILITY
Registration for a course creates responsibilities for both the purchaser and the individual participant. Each participant is personally responsible for satisfying all requirements associated with the training course, regardless of who completed or paid for the registration. If an employer, school, organization, agency, parent, family member, or other third party registers or pays for a participant, the participant remains responsible for:
- Reviewing all course information;
- Reviewing the Welcome Letter;
- Meeting all prerequisites;
- Completing online training;
- Completing precourse assessments;
- Obtaining required manuals and materials;
- Bringing required equipment or documentation;
- Arriving at the correct location and on time;
- Meeting age and certification requirements;
- Participating in required physical skills;
- Successfully completing required assessments; and
- Meeting all requirements necessary for certification.
5. COURSE EXPECTATIONS AND REQUIRED MATERIALS
Participants must arrive on the first day of their scheduled course with all required precourse materials and documentation.Depending on the course, these requirements may include, but are not limited to:
- Prerequisite certifications;
- Completed online training or assessments;
- Proof of online completion;
- Age verification;
- Identification;
- Course manuals;
- Participant manuals;
- Instructor manuals;
- Required worksheets or assignments;
- Electronic devices;
- Course-specific equipment; and
- Any additional materials identified in the course registration, confirmation email, or Red Cross Welcome Letter.
6. DIGITAL COURSE MATERIALS
The Lifeguarding Instructor Manual must be available in hardcopy for the applicable Lifeguarding Instructor Course.The manual may be:
- An official purchased hardcopy; or
- A properly printed copy where permitted.
7. LIFEGUARDING INSTRUCTOR MANUAL
The Lifeguarding Instructor Manual must be available in hardcopy for the applicable Lifeguarding Instructor Course.
The manual may be:
When a precourse assessment requires access to the Instructor Manual before the in-person course, participants must use the authorized electronic or PDF version made available for that purpose.
Participants are responsible for completing all required precourse work before attending the in-person session.
The manual may be:
- An official purchased hardcopy; or
- A properly printed copy where permitted.
When a precourse assessment requires access to the Instructor Manual before the in-person course, participants must use the authorized electronic or PDF version made available for that purpose.
Participants are responsible for completing all required precourse work before attending the in-person session.
8. ONLINE TRAINING — NON-INSTRUCTOR COURSES
For applicable non-instructor-level courses, the online training or assessment may be delivered to the email address associated with the registration or purchaser/cardholder. if the purchaser is not the participant, the purchaser is responsible for promptly forwarding all required course information and online training instructions to the actual participant. The participant is ultimately responsible for ensuring that all required online coursework is successfully completed before the applicable deadline. Failure of the purchaser, employer, participant, or another individual to forward, locate, open, or complete the online training does not automatically create eligibility for a refund. Participants should contact ECHS promptly if required online course information has not been received.
9. ONLINE TRAINING — INSTRUCTOR-LEVEL COURSES
For applicable instructor-level courses, online training information will generally be sent to the email address entered for the participant during registration. Participants are responsible for monitoring their email, including spam or junk folders, and completing all required online coursework before the deadline provided by ECHS. If required course information has not been received within the expected timeframe, the participant is responsible for contacting ECHS before the course begins. Failure to complete required online training may result in the participant being denied admission to or removed from the course without a refund.
10. PRACTICE TEACHING ASSIGNMENTS — INSTRUCTOR COURSES
When applicable, required practice teaching assignments will be identified or provided with the Red Cross Welcome Letter or other course materials. Participants are responsible for reviewing and preparing all assigned or potentially assignable teaching segments before arriving at the course. When assignments are selected or assigned during the course, participants must be prepared to teach the assigned material and must have all required manuals, lesson plans, skill sheets, assessment tools, and other instructional materials available. Failure to adequately prepare for a required practice teaching assignment may affect successful completion of the course and does not create eligibility for a refund.
11. INJURY AND ABILITY TO PARTICIPATE
Many ECHS courses require strenuous physical activity, including swimming, lifting, kneeling, bending, CPR, rescue skills, extrications, and other hands-on activities. Participants are responsible for determining whether they are physically capable of participating in the course. A participant who experiences an injury or medical limitation before the course that could affect safe participation may be required to provide appropriate medical clearance confirming that the participant can safely perform the required activities. When medical clearance is reasonably required for safe participation and the participant cannot provide it, ECHS may prohibit the participant from participating in physical activities. Removal or inability to participate because a participant cannot safely satisfy the physical requirements of the course does not automatically entitle the participant to a refund when the applicable refund deadline has passed, except where required by law. Participants injured during a course must immediately notify the instructor and comply with applicable ECHS and training-provider injury procedures.
12. PRECOURSE SKILL ASSESSMENTS
Certain courses require successful completion of a precourse skills assessment before the participant may continue with the remainder of the course. Participants must meet the standards established by the applicable certifying organization.The number of attempts and evaluation procedures will be administered according to the requirements applicable to that course. Registration does not guarantee successful completion of the precourse assessment or certification. A participant who does not successfully satisfy a mandatory precourse requirement and therefore cannot continue in the course is not entitled to a refund solely because the participant was unsuccessful, except where otherwise required by applicable law. For applicable Lifeguarding courses, proficient/non-proficient skill assessment information may be included with the participant's Welcome Letter or course materials.
13. CERTIFICATION IS NOT GUARANTEED
Payment and attendance do not guarantee certification. Participants must successfully complete all requirements established by the applicable certifying organization and ECHS, including attendance, knowledge assessments, skills demonstrations, scenarios, prerequisites, online components, and other required course elements. A participant who attends the course but does not successfully meet certification requirements is not entitled to a refund based solely upon unsuccessful completion.
14. INCLEMENT WEATHER, EMERGENCIES AND EVENTS BEYOND REASONABLE CONTROL
Safety is the priority when severe weather, facility emergencies, government restrictions, utility failures, natural disasters, public emergencies, unsafe aquatic conditions, instructor emergencies, or other circumstances beyond ECHS's reasonable control affect a scheduled course. When reasonably necessary, ECHS may:
- Delay the start of a course;
- Temporarily suspend a course;
- Change the course schedule;
- Move a portion of the course to another time;
- Reschedule the course;
- Schedule a make-up session; or
- Relocate the course to a reasonably appropriate alternative facility when necessary.
15. RESCHEDULED AND MAKE-UP COURSES
When a course must be rescheduled because of severe weather, an emergency, facility closure, unsafe conditions, an event beyond ECHS's reasonable control, or another legitimate operational or safety concern, ECHS will make reasonable efforts to provide a replacement or make-up training opportunity. Participants are responsible for attending the rescheduled or make-up session necessary to complete the course.
A rescheduled course may conflict with a participant's:
A rescheduled course may conflict with a participant's:
- Employment;
- School;
- Sports;
- Vacation;
- Travel;
- Family activities;
- Childcare;
- Other training;
- Appointments; or
- Personal commitments.
16. NO-SHOWS
A participant is considered a no-show when the participant:
- Does not attend the scheduled course;
- Arrives after the permitted arrival period and is denied admission;
- Leaves before completing required instruction without authorization; or
- Otherwise fails to appear for a required course component.
17. FAILURE TO COMPLETE ONLINE TRAINING
Required online coursework is considered part of the course. Participants who arrive without completing required online training, assessments, or prerequisite work may be denied admission to the in-person session. Failure to complete required online coursework by the established deadline does not entitle the participant or purchaser to a refund after the refund deadline has passed.
18. EMPLOYER AND THIRD-PARTY REGISTRATIONS
When an employer, agency, school, organization, parent, guardian, or another third party registers a participant, that party is responsible for accurately entering the participant's information and providing the participant with all registration confirmations, policies, Welcome Letters, online training instructions, and course requirements. The participant is separately responsible for reviewing and complying with those requirements. A failure of communication between the purchaser, employer, organization, and participant does not automatically entitle either party to a refund after the applicable refund deadline.
19. ACKNOWLEDGMENT AT REGISTRATION
By completing registration, the purchaser and participant acknowledge and agree that:
I have reviewed and agree to Emergency Care Health & Safety LLC's Terms and Conditions and Refund Policy. I understand that refund requests must be received at least seven (7) business days before the scheduled course or required precourse session and that requests received after 5:00 p.m. Eastern Time are treated as received on the next business day.
I understand that course fees become nonrefundable within seven (7) business days of the applicable course date, subject to rights provided by applicable law. I understand that I am responsible for allowing sufficient travel time and that arriving more than fifteen (15) minutes after the scheduled start time may result in denial of admission without a refund. I understand that I am responsible for completing all prerequisites, online coursework, assessments, required materials, and other course requirements even if an employer or another person registered or paid for the course on my behalf. I understand that registration and payment do not guarantee successful completion or certification.
I understand that courses may need to be delayed, relocated, postponed, or rescheduled because of weather, emergencies, facility conditions, or circumstances beyond ECHS's reasonable control and that I may be required to attend a rescheduled or make-up session to complete the course.
I have reviewed and agree to Emergency Care Health & Safety LLC's Terms and Conditions and Refund Policy. I understand that refund requests must be received at least seven (7) business days before the scheduled course or required precourse session and that requests received after 5:00 p.m. Eastern Time are treated as received on the next business day.
I understand that course fees become nonrefundable within seven (7) business days of the applicable course date, subject to rights provided by applicable law. I understand that I am responsible for allowing sufficient travel time and that arriving more than fifteen (15) minutes after the scheduled start time may result in denial of admission without a refund. I understand that I am responsible for completing all prerequisites, online coursework, assessments, required materials, and other course requirements even if an employer or another person registered or paid for the course on my behalf. I understand that registration and payment do not guarantee successful completion or certification.
I understand that courses may need to be delayed, relocated, postponed, or rescheduled because of weather, emergencies, facility conditions, or circumstances beyond ECHS's reasonable control and that I may be required to attend a rescheduled or make-up session to complete the course.
20. APPLICABLE LAW AND NON-WAIVABLE RIGHTS
These Terms and Conditions are intended to operate consistently with applicable consumer-protection and contract laws. Nothing in these Terms and Conditions is intended to exclude, waive, restrict, or eliminate any legal right or remedy that cannot lawfully be waived by a consumer.
If any provision of these Terms and Conditions is determined to be invalid, unlawful, or unenforceable, that provision will be interpreted or limited to the extent necessary to comply with applicable law, and the remaining provisions will continue to apply to the fullest extent permitted by law.
If any provision of these Terms and Conditions is determined to be invalid, unlawful, or unenforceable, that provision will be interpreted or limited to the extent necessary to comply with applicable law, and the remaining provisions will continue to apply to the fullest extent permitted by law.